We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
We accept return requests for eligible items within a reasonable period after delivery. To be eligible for a return, items must be unused, unworn, unwashed and returned in their original condition with any original tags or packaging where applicable.
To request a return, please contact our customer support team with your order details and the reason for your return. Once your request has been reviewed, we will provide further instructions on how and where to return your item.
Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request. If approved, your refund will be processed using the original payment method.
Please allow sufficient time for the refunded amount to appear in your account, as processing times may vary depending on your payment provider.
If you would like to exchange an item, please contact us before returning your order. Exchanges are subject to product availability and may require additional payment or a refund adjustment where applicable.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. We may request relevant information or images to review the issue and provide an appropriate solution.
Items that have been used, worn, washed or damaged after delivery may not be eligible for a refund or exchange. Personalised or specially prepared items may also be excluded from returns where applicable.
If you have any questions regarding returns, refunds or exchanges, please contact our customer support team. We will be happy to assist you with your request.
